Gratowin Casino, established in 2019 by Unigad Trading N.V., is a compact yet dynamic online gambling platform licensed under the Curacao eGaming Authority (licence number 8048/JAZ2017-072). This licensing ensures adherence to strict regulatory standards, providing players with a secure and fair gaming environment. The casino primarily targets French-speaking markets, including France, but also supports players from regions like Canada and New Zealand, offering a multilingual interface in languages such as English, French, German, Spanish, Finnish, and Polish. Its user-friendly design and focus on instant win games like scratch cards and slots set it apart in the competitive online casino landscape.
The platform emphasizes player security through 128-bit SSL encryption and robust Know Your Customer (KYC) verification processes, requiring documents like government-issued ID, proof of address, and payment method verification to prevent fraud and ensure responsible gambling. Gratowin Casino supports a variety of payment methods, including Visa, Mastercard, Skrill, Neteller, and Paysafecard, with a minimum deposit of €10 and instant transaction processing. However, it does not currently support cryptocurrency transactions. Withdrawal limits vary by VIP level, ranging from €500 monthly for entry-level players to €15,000 for Diamond-tier VIPs, with no fees charged for deposits or withdrawals.
Available Gratowin Casino Games & Software
Gratowin Casino boasts a game library of over 1,300 titles, with a strong emphasis on slots, scratch cards, and live casino games. Unlike many competitors, Gratowin prioritizes unique, instant-win experiences, featuring games from niche providers like Anakatech and Netoplay, alongside industry giants such as NetEnt, Evolution Gaming, Red Tiger Gaming, and Pragmatic Play. The casino’s game catalog is organized into intuitive categories like “Top Games,” “Jackpot,” “Video Slots,” “Live Casino,” “Table Games,” and “Classic Games,” ensuring easy navigation for players seeking specific genres.
The slot selection includes popular titles like Gonzo’s Quest Megaways, Starburst, and Sugar Rush 1000, offering high RTPs (Return to Player) ranging from 95% to 98%. Scratch card games, a standout feature, include unique titles like Pyramid Spin, Demon Diamond, and Scratch King, appealing to players who enjoy quick, engaging gameplay. The live casino section, powered by Evolution Gaming and Pragmatic Play Live, offers immersive experiences with games like Ultimate Texas Hold’em, Salon Prive Baccarat Live, and innovative game shows such as Gonzo’s Treasure Hunt Live and Crazy Coin Flip Live. However, the casino’s poker offerings are limited, primarily available through live dealer formats, which may disappoint fans of traditional online poker.
Game Categories Available:
- Slots (Classic, Video, Megaways)
- Scratch Cards
- Live Casino (Roulette, Blackjack, Baccarat, Poker, Game Shows)
- Table Games (Blackjack, Roulette, Baccarat)
- Instant Win Games
- Bingo
Despite its diverse offerings, some reviews note that certain providers, such as Hacksaw Gaming and Play’n Go, exhibit lower-than-average RTPs at Gratowin, potentially impacting player returns. Players are advised to check RTP values before playing, as transparency in this area varies by provider.
Inactive Bonuses in Gratowin
Gratowin Casino is known for its generous bonus structure, but some promotions may become inactive or change periodically based on regional regulations or promotional cycles. Previously offered bonuses, such as the no-deposit bonus of 50 free spins on games like Pyramid Spin, Demon Diamond, and Scratch King, have been a highlight for new players. However, these offers are subject to availability and may not always be active, particularly in regions like Ontario, where strict regulations limit bonus promotions. Players should check the casino’s “Promotions” section for current offers and applicable bonus codes like GRATO100, GRATO50, or GRATO150.
When active, the welcome bonus package typically spans the first three deposits, offering up to €3,000 in matched funds: 100% up to €1,000 on the first deposit, 50% up to €1,000 on the second, and 150% up to €1,000 on the third. These bonuses come with a 35x wagering requirement, which is relatively standard but requires careful planning to meet within the 30-day timeframe. Inactive bonuses may also include seasonal tournaments or surprise promotions, which are often replaced by new offers like weekly cashback (up to 20% based on VIP level) or daily bonuses tied to specific days like Fridays. Players must review the terms, as some bonuses have maximum bet limits (€2 per spin) and game weightings (e.g., slots contribute 100%, while table games contribute 10–20%).
| Bonus Type | Details | Wagering Requirement | Status |
|---|---|---|---|
| No-Deposit Bonus | 50 Free Spins (Pyramid Spin, Demon Diamond, Scratch King) | 35x | Inactive in some regions |
| First Deposit Bonus | 100% up to €1,000 (Code: GRATO100) | 35x | Active (region-dependent) |
| Second Deposit Bonus | 50% up to €1,000 (Code: GRATO50) | 35x | Active (region-dependent) |
| Third Deposit Bonus | 150% up to €1,000 (Code: GRATO150) | 35x | Active (region-dependent) |
| Weekly Cashback | Up to 20% based on VIP level | Varies | Active |
| Daily Bonuses | Bonus cash on Fridays | Varies | Periodically inactive |
Pros & Cons of Gratowin Casino
Gratowin Casino offers a unique gaming experience with several strengths, but it also has areas for improvement. Among its advantages, the casino excels in providing a diverse game selection, particularly for fans of scratch cards and exclusive slots that aren’t widely available elsewhere. The VIP program is a standout feature, automatically enrolling players upon their first wager and offering rewards like cashback, personal account managers, and faster withdrawals as players climb through six levels (Entry, Bronze, Silver, Gold, Platinum, Diamond). The platform’s mobile-friendly design, built with HTML5 technology, ensures seamless gameplay on iOS and Android devices without requiring a dedicated app.
However, Gratowin Casino has notable drawbacks. Its low Safety Index (4.8/10, as per some reviews) raises concerns about fairness, particularly due to reduced RTPs for certain providers, which can lower players’ chances of winning. The limited payment methods and absence of cryptocurrency support may deter some users, and the lack of 24/7 live chat support (available Monday–Friday, 8 AM–12 PM, and weekends, 8 AM–8 PM) can be inconvenient. Additionally, high wagering requirements (up to 50x for some bonuses) and low monthly withdrawal limits for non-VIP players (€500) may frustrate budget-conscious players.
Customer Support in Gratowin Casino
Gratowin Casino prioritizes customer support to ensure players have a smooth gaming experience, offering multiple channels to address queries and issues. The live chat feature, accessible via a “speech box” icon, is the fastest way to connect with support, typically responding within minutes during operating hours (Monday–Friday, 8 AM–12 PM; weekends, 8 AM–8 PM) at gratowin.ing. Outside these hours, players can use an email form or direct email, with responses guaranteed within 24 hours. A telephone support option is also available, allowing players to request a callback for personalized assistance.
The support team is noted for its professionalism and ability to resolve issues related to account verification, bonuses, withdrawals, and gameplay. The casino’s FAQ section provides quick answers to common questions, covering topics like KYC procedures, deposit limits, and responsible gambling tools. Gratowin emphasizes responsible gambling, offering features like self-exclusion, deposit limits, and access to resources like gambleaware.org. However, the lack of 24/7 live chat and occasional delays in email responses during off-hours may inconvenience players in different time zones. Overall, the support system is robust but could benefit from expanded hours and faster response times for non-urgent inquiries.
